Terms and Conditions

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(The Small Print )

TDP Thatching Ltd provides services and purchases materials for its customers on the following terms and conditions.

The meaning of some words used in our terms and conditions.

‘We’, ‘us’ or ‘our’ is a reference to TDP Thatching Ltd and, or, any sub-contractor that may assist in providing services. ‘You’ or ‘your’ is a reference to the person to whom we are providing our services and who is required to pay for the services we provide. ‘Materials’ means any materials, goods, parts or items we need to buy necessary in order to perform the services you require.

1. Entering into a legally binding contract

1.1. A contract between you and us will come into being in one of two ways:

1.1.1. When you confirm in writing/email that you are happy with the estimate we have sent you, you will enter into a legally binding contract on the date you notify us.

1.1.2. Where you and we agree orally that we shall provide the services then there will be a legally binding contract on the date of the oral agreement.

1.2. We suggest that before you confirm in writing/email to us providing services that you read through these terms and conditions. If you have any questions concerning our T’s & C’s, please contact us.

1.3. You should keep a copy of these terms and conditions for your records.

2. Payments

2.1 The schedule of payments will be agreed with customer before work commences.

2.2 Payments to be made on receipt of invoice.

2.3 Payments are by BACs payment, or by card payment, to account information detailed on invoice. If the customer wishes to make a payment by cheque, an administration fee of £125.00 will be applicable.

2.4 In the event there is a dispute with the invoice or work carried out, any disputes should be raised in writing within 7 days of invoice date. Should we not receive it within this time period, payment is due, and any disputes will be initially dealt with in person. If no resolution is made, the dispute will be dealt with at court.

2.5 If our invoice is not paid within 7 days of invoice date, or in the case of a dispute and we have not received any correspondence within 7 days – We may charge you interest at The Bank of England’s rate plus 3% per calendar month.

Our Terms and Conditions

3. Additional Works

3.1 Estimates are supplied from initial visit to site. From time to time after further inspection of the property once work commences additional works may be required, such as but not limited to, rafter repairs and wall plating. If this occurs it will be verbally priced with you. If agreed, written confirmation will be supplied to the customer as a confirmation of verbal instruction (CVI).

3.2 Additional works requested by the customer will be discussed and priced verbally and then agreed in writing.

4. Materials

4.1 All materials and goods purchased by the contractor will remain the property of TDP Thatching Ltd until the Customer pays for them in full via our invoice.

4.2 Thatching reed is a natural material. Due to this, from time to time there might be slight colour variations in the reed, resulting in colour variations in finished product. We will do our utmost to ensure an even colour pattern in the coat, however, we cannot be held responsible for colour variations. 

5. Estimates

5.1 Estimates are valid for 31 days from the date of estimate or until written/email acceptance of the estimate is made by the customer to TDP Thatching Ltd

5.2 Estimate is cost estimated for work, which may be subject to change if unknown conditions arise such as, but not limited to, sudden increase in material costs and change in haulage fees.

6. Damages

6.1 Whilst all due care will be taken, we cannot be held responsible for any cracking or damage that might occur to the top floor ceiling by movement or vibration in structure during the course of works.

6.2 We cannot be held responsible for damage caused to the roof by third party foot traffic.

7. Working Environment

7.1 Whilst all due care will be taken, we cannot be held responsible for dust/dirt that may be caused during the period of our works, nor can we be held responsible for any damage caused to personal items left within loft area, garage, or garden. These should be removed/relocated or covered before arrival on site.

8. Time Constraints

8.1 The specified time period as discussed with customer can only be estimated as we have no control over conditions such as weather conditions, or additional works which may cause delays in our working schedule. We will do everything possible to complete the works within the estimated time frame.

9. Customer Responsibilities

9.1 From time to time we may require access to mains electricity supply and water supply in order for us to carry out works. These should be made available to us free of charge upon request. If this is not possible, you should make us aware prior to work commencing.

9.2 Toilet facilities will be required during the period of works. These arrangements are to be discussed and agreed with the customer prior to works commencing. If no toilets facilities are provided by the customer, a portable toilet will be ordered and added onto the estimate total.

9.3 Access to working areas of the property will be required throughout period of the works and this should be available to us during normal working hours. 

9.4 The customer will be responsible for costs relating to other services that may be required during the period of the works such as, but not limited to:

· Pest Control

· Satellite/ Aerial services 

· Electrical services

· Broadband/Telecoms services.

· Building regulation fees

9.5 The customer will be responsible for all legal requirements (including planning and building regulations)

10. Cleanliness of site

10.1 During the period of the works we will ensure the site is kept to a reasonable standard of cleanliness.

11. Public liability insurance

11.1 We are obliged to carry continuous public liability insurance and sight of our policy is available upon request.

12. Photos

12.1 We are very conscious of our work, and we would like the opportunity to take photographs of various aspects of works completed. If you object to photographs being taken of your roof throughout the period of works and at completion, please inform us in writing. These photographs may be used for advertising purposes but rest assured that no details will ever be revealed as to the identity of the building.

13.  Cancellation by you

13.1  Once we and you enter into a binding contract you will not normally be able to cancel where the work is due to be started within 14 days, except;

13.1.1 Where the consumer has the statutory right to cancel.

13.1.2 Where the works are not due to commence within 21 days you will be entitled to a 14 day cooling off period, where we would require cancellation in writing to tpmasterthatcher@outlook.com 

13.2 If we agree to cancel then you will be responsible for the cost of;

13.2.1 Any materials we are contractually committed to buying up to the date of cancellation. Any materials we have purchased will be delivered to you on receipt of payment except where the consumer has statutory right to cancel.